Support
Help with doublepolle. Can't find what you need? Email us.
Getting started
1. Connect Apple Health
On first launch, allow doublepolle to read your workouts and heart rate. This is how finished workouts are checked off and how your max heart rate can be suggested.
2. Set your max heart rate
Heart-rate zones come from your max heart rate. Pick the suggestion from your past workouts or enter your own. You can change it any time in Settings.
3. Add a plan
Tap the import button on the Train tab to open a plan file from your coach or a CSV or Excel spreadsheet, or choose a starter plan. Add single workouts with +.
4. Train
With an Apple Watch, open the Workout app and find today's workout under your scheduled workouts. Without a watch, open the workout in doublepolle and tap Record on iPhone.
Frequently asked questions
What is free, and what is doublepolle Pro?
The first two weeks of any plan are free, along with starter plans, workouts you build yourself, Apple Watch sync, iPhone recording and workout summaries. doublepolle Pro unlocks every week of your plans, all of Insights, and distance and service reminders for your skis. Pro is $6.99 a month or $49.99 a year (US prices).
Do I need an Apple Watch?
No. Without a watch, record ski sessions with your iPhone, or check workouts off from Apple Health or by hand. With a watch, workouts are ready to start from the Workout app.
Can I use a training plan from my coach?
Yes. Coaches can share a doublepolle plan file, or a CSV or Excel spreadsheet with one workout per row. Open the file with doublepolle from Messages, Mail, AirDrop or Files. If your coach sends an updated plan, importing it again keeps the changes you made.
Does it work for roller skiing?
Yes. Workouts can be on snow or on roller skis, and you can track the distance on your roller skis as well as your skis.
Is my data uploaded anywhere?
No. doublepolle has no accounts and no servers. Your plans and workouts stay on your iPhone, and your Apple Health data stays in Apple Health. See the Privacy Policy.
How do I cancel my subscription?
Subscriptions are managed by Apple. In doublepolle, go to Settings and tap Manage Subscription, or open the Settings app, tap your name, then Subscriptions. You keep Pro until the end of the period you paid for.
I subscribed but my plan is still locked
Try these steps: (1) Restart the app completely. (2) Make sure you are signed in with the same Apple Account you subscribed with. (3) Tap Restore Purchases in Settings. (4) If the plan is still locked, email us.
Troubleshooting
Workouts aren't on my Apple Watch
In doublepolle, open Settings and check that Send Workouts to Apple Watch is on and workout scheduling is allowed. Workouts with heart-rate targets need your max heart rate set. Tap Sync Now, then open the Workout app on your watch.
A finished workout wasn't checked off
Make sure doublepolle can read Workouts in the Settings app › Health › Data Access & Devices › doublepolle. Then tap Check for New Workouts in Settings. You can also mark a workout done from its page.
Phone recording stopped or shows no distance
doublepolle needs Location access while recording, to keep going with the screen locked. Check Settings › Privacy & Security › Location Services › doublepolle. Keep the phone in an inside pocket: iPhones can shut down in the cold.
Contact
Questions, bug reports or ideas: send us an email and we'll get back to you as soon as we can. Including your iPhone model and iOS version helps.
[email protected]